Personal Information We May Collect
We collect your personal information when you visit our Sites, download any of our mobile applications, request information about our services, book an inspection, register for mailing lists, submit comments, or otherwise interact with the Sites, email, or call us, submit a review or evaluation of our services, or when you voluntarily provide information to us through an email or phone call. We may also collect your personal information from customer referrals and third parties that determined you or your clients (for real estate professionals) may be interested in our services.
The information we collect may include personal information such as your name, email address, address of the property for inspection, your home or billing address, telephone numbers, company affiliations of real estate professionals, or your photograph should you choose to provide it (e.g., in connection with a review). We may also collect records of services you purchased, obtained, or considered and payment information, as well as recordings of calls to our customer service line (for quality assurance purposes).
We may also collect personal information from you automatically when you visit our Sites. This information may include your IP address, your device and browser type, information about your interaction with our Sites and advertisements.
How We May Use Your Personal Information
We use your personal information to provide you with the information you request and services that you order or that are ordered on your behalf. We may also use personal information to contact you from time to time to provide you with home maintenance reminders, customer support, required notices, advertisements and marketing promotions and offers about products or services we think may be of interest to you, including our own products and services, those of our affiliates and third parties that advertise with us.
We also use personal information about your use of our Sites to monitor and improve our Sites; for internal business analysis; to prevent fraud, activities that violate our Terms of Service or that are illegal; and to protect our rights and the rights and safety of our users or others.
How We May Share Your Personal Information
We may share your personal information with franchises, service providers that help us operate our business, including through payment processing, verifying customer information, managing customer information and providing customer service (through our call center), facilitating scheduling, facilitating email communications, providing security services and cloud-based data storage, hosting our Sites and assistance with other IT-related functions, advertising and marketing of our products and those of our affiliates, providing analytics information, legal and accounting services, among other business functions. We may also share your personal information with subcontractors that perform specialized components of home inspections.
Additionally, we may share your personal information with third parties that may provide you with information about products or services you may be interested in purchasing.
We may also share your personal information as required or permitted by law to comply with a subpoena or similar legal process or government request, or when we believe in good faith that disclosure is legally required or otherwise necessary to protect our rights and property or the rights, property, or safety of others, including to law enforcement agencies, and judicial and regulatory authorities. We may also share your personal information with third parties to help detect and protect against fraud or data security vulnerabilities. And we may transfer your personal information to a third party in the event of a sale, merger, reorganization of our entity or other restructuring.
Cookies and Analytics
Cookies are small, sometimes encrypted text files that are stored on computer hard drives by websites that you visit. They are used to help users navigate websites efficiently as well as to provide information to the owner of the websites. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, please visit www.allaboutcookies.org.
When you visit the Site, we may place a “cookie” or other online tracking device (e.g., web beacons) that recognizes you when you visit the Sites. These are used for technical convenience to store information on your computer. For instance, we may use a session cookie to store form information that you have entered so that you do not have to enter such information again. We may use information stored in such text files and images to customize your experience on this website and to monitor use of this website. You may set your browser to notify you when you receive a cookie. Many web browsers also allow you to block cookies. If you block cookies, you may not be able to access certain parts of this website. You can disable cookies from your computer system by following the instructions on your browser or at www.youradchoices.com.
Do Not Track
“Do Not Track” is a privacy preference that users can set in certain web browsers. We do not respond to browser do not track signals.
Personal Information of Minors
Our products and services are not directed to minors under the age of 13 and we do not knowingly collect the Personal Information of minors under 13.
How We Keep Your Personal Information Secure
We implement and maintain reasonable security appropriate to the nature of the personal information that we collect, use, retain, transfer or otherwise process. Our reasonable security program is implemented and maintained in accordance with applicable law and relevant standards. However, there is no perfect security, and reasonable security is a process that involves risk management rather than risk elimination. While we are committed to developing, implementing, maintaining, monitoring, and updating a reasonable information security program, no such program can be perfect; in other words, all risk cannot reasonably be eliminated. Data security incidents and breaches can occur due to vulnerabilities, criminal exploits or other factors that cannot reasonably be prevented. Accordingly, while our reasonable security program is designed to manage data security risks and thus help prevent data security incidents and breaches, it cannot be assumed that the occurrence of any given incident or breach results from our failure to implement and maintain reasonable security.
Other Websites and Social Media Buttons
Changes to This Policy
We are committed to ensuring that our communications are accessible to people with disabilities. To make accessibility-related requests or report barriers, please contact us at 800.944.7211.
If there are any questions regarding this Policy or to request a copy of this Policy in another format you may contact us using the information below.